Effective Date: June 14, 2025
Website: https://botpulse.live
At BotPulse.Live, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our chatbot platform and related services. By accessing or using BotPulse.Live, you agree to the terms of this policy.
If you have any questions, feel free to reach out to us at ammar@botpulse.live.
Information We Collect
We collect both personally identifiable information (PII) and non-personally identifiable information when you interact with our site and services.
Personal Information
When you register for a chatbot or contact our support team, we may collect:
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Full Name
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Email Address
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Business Name
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Phone Number (if provided for support)
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Billing and payment information (via secure third-party processors)
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WhatsApp contact (for integration assistance)
Non-Personal Information
We may also automatically collect technical data to improve our services:
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Browser type and version
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IP address
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Device type
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Time spent on pages
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Pages visited
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Referring website
This data is anonymized and used for analytics and platform optimization.
How We Use Your Information
Your information is used to deliver, support, and improve the services at BotPulse.Live. Specifically, we use the data for:
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Account creation and management
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Subscription billing and invoicing
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Customer service and WhatsApp-based integration support
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Email communication for service updates
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Troubleshooting and technical performance
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Legal and regulatory compliance
We do not sell or rent your personal data to third parties.
Cookies and Tracking Technologies
BotPulse.Live uses cookies and similar technologies (e.g., web beacons, pixels) to:
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Maintain session activity
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Remember your preferences
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Analyze website traffic
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Track conversions and user behavior
You can manage cookie preferences in your browser settings. Please note that disabling cookies may affect your experience on our website.
Data Storage and Security
We prioritize the security of your data. All personal information is stored on secure servers with encryption and access control mechanisms in place.
Security Measures Include:
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HTTPS encrypted data transmission
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Role-based access control
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Secure cloud infrastructure
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Regular vulnerability scanning
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GDPR- and CCPA-compliant practices
In case of a data breach, affected users will be notified within 72 hours, in compliance with legal requirements.
Data Sharing and Third Parties
We only share your personal data with trusted third-party service providers essential for our operations:
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Payment processors (e.g., Stripe or PayPal)
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Email platforms (e.g., Mailgun, SendGrid)
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Analytics tools (e.g., Google Analytics)
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Customer support tools (e.g., WhatsApp, Intercom)
These providers have contractual obligations to safeguard your data and comply with applicable privacy laws.
We do not share your data with advertisers or unrelated third parties.
Your Data Rights
Depending on your location, you may have rights under laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
These rights include:
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Accessing a copy of your personal data
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Correcting inaccurate data
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Requesting deletion of your data
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Withdrawing consent
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Objecting to certain data processing
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Porting your data to another provider
To exercise these rights, email us at privacy@botpulse.live. We will respond within 30 days.
Data Retention Policy
We retain personal data as long as your account remains active or as necessary to:
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Fulfill the purposes outlined in this policy
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
Upon cancellation or deletion of your account, we delete or anonymize your data within 30 days, unless retention is required by law.
International Users
Our servers are primarily located in the United States and European Union. If you are accessing BotPulse.Live from outside these regions, please be aware that your information may be transferred, stored, and processed in jurisdictions with different data protection laws than your own.
Children’s Privacy
BotPulse.Live is not intended for children under the age of 13 (or 16 under GDPR). We do not knowingly collect data from children. If we become aware that we’ve collected information from a minor, we will delete it immediately.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or legal obligations. We encourage users to review this page regularly.
How we notify users:
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Updates will be posted on this page
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Major changes will be emailed to registered users
Your continued use of BotPulse.Live after updates constitutes acceptance of the revised policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: privacy@botpulse.live
Website: https://botpulse.live